Contact Information
Email: info@biofusionwellness.com
Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Saturday: Inquiry only, 10:00 AM–2:00 PM EST
Looking for Your Order?
Track your order status, shipping updates, and tracking number — no account needed. Email us at info@biofusionwellness.com with your order number and we’ll look it up.
Common Inquiries
Quick answers to questions we hear most often from research teams.
Can you help me choose compounds for a study?
We cannot give medical or therapeutic advice, and our catalog is for laboratory research only. If you share your research focus, we can point you to specifications, purity data, and published references. Start with Research Data, or email info@biofusionwellness.com.
How do I confirm purity and get a Certificate of Analysis?
Every batch is third-party tested and ships with a batch-specific CoA covering identity, purity, and quality. Open the CoA panel on any product page, or check the copy included with your order confirmation. Need a specific lot file? Send the order number to info@biofusionwellness.com.
Do you offer wholesale or volume pricing?
Yes. Send the compounds and quantities you need to info@biofusionwellness.com. We typically return a custom quote within 24–48 hours. Larger research orders may also qualify for faster shipping and priority support.
Why was my payment declined?
Most declines come from a billing address that does not match the card, a bank hold, or an unsupported payment method. Confirm the billing details, try another card, or ask your bank to approve the charge. If it still fails, email us and we will help you complete the order.
When should I expect a reply?
We answer email on business days, Monday–Friday, 9am–6pm EST, usually within 24 hours. For an urgent shipping issue, put the order number in the subject line so we can prioritize it.
How do shipments and tracking work?
Orders are typically processed in 0–2 business days. Most deliveries arrive 3–5 business days after fulfillment, and every shipment includes tracking plus shipment protection. The tracking link is in your shipping email. If you need a status check, send the order number to info@biofusionwellness.com.
What if an order arrives damaged or incorrect?
Email info@biofusionwellness.com right away with the order number and clear photos. We require photo evidence for claims. After review, we send a one-time replacement within 24 hours at no charge — one replacement per customer per order.
Still Have Questions?
Can’t find what you’re looking for? Email info@biofusionwellness.com and our support team will help with any questions about your research needs.